Shipping policy

Our standard express delivery is usually carried out through cainiao express and delivery is usually completed within 10-20 working days after purchase, depending on your location.

All orders are shipped from warehouses in China based on inventory, availability and response preparation conditions.

Every parcel is dispatched with a tracking number so you can always know its whereabouts - you can check the status of your order here.

Please ensure all submitted data is correct upon placing your order - we are not responsible for wrong/incomplete data such as name, shipping or billing addresses, zip code, phone number, among other missing information that may result in a failed delivery.

Your local customs office may require additional documents and time to clear your package, such occurrences are beyond our control and may delay the estimated delivery time.

Prices on the site do not include international customs taxes and duties. All applicable duties shall be borne by the customer. Unfortunately, we cannot estimate how much duties you may have to pay but your local customs should be able to estimate the price.

The courier is responsible for performing the parcel's delivery with a signature in most cases. If a parcel is considered delivered by the courier, with the appropriate delivery proof, and it hasn't been received by the customer, it is the customer's responsibility to proceed with the necessary methods to ensure the merchandise is correctly delivered. Once delivered by the courier, casegrace will not be held accountable for any missing parcels.

 

 Support delivery areas:

United States, France, United Kingdom, Denmark, Bulgaria, Croatia, Hungary, Luxembourg, Cyprus, Austria, Greece, Germany, Italy, Latvia, Czech Republic, Slovakia, Slovenia, Belgium, Poland, Ireland, Estonia, Sweden, Lithuania, Romania, Finland, Netherlands, Portugal, Spain, Malta

Shipping

Order processing time:  1-3 working days 

1.USA

Processing time: 1-3 working days

Delivery Time: 8-20business days

Automatically calculate the shipping cost based on the product weight, free shipping if the purchase amount exceeds $200

Free shipping for purchase of wholesale category products.

 

2. France, United Kingdom, Denmark, Bulgaria, Croatia, Hungary, Luxembourg, Cyprus, Austria, Greece, Germany, Italy, Latvia, Czech Republic, Slovakia, Slovenia, Belgium, Poland, Ireland, Estonia, Sweden, Lithuania, Romania, Finland, Netherlands, Portugal, Spain, Malta 

Delivery Time: 8-15 business days

Processing time: 1-3 working days

Automatically calculate the shipping cost based on the product weight, free shipping if the purchase amount exceeds $200  

Free shipping for purchase of wholesale category products.

 

3.  Special note: When you purchase both wholesale product categories and non-wholesale product categories. The system will calculate the shipping cost of the purchased non-wholesale product category

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